Billing troubleshooting

Plan did not update after Checkout

Wait a few seconds. Polaris syncs subscription and limits after returning from Stripe. If the banner remains, select Refresh status or reload Billing.

Payment failed

If payment fails, Polaris may show past_due, unpaid, incomplete or incomplete_expired.

• past_due: grace period, access continues temporarily.
• unpaid or canceled: paid features are restricted.
• incomplete: checkout did not complete.

Billing Portal

Use Billing Portal to update payment method, cancel or manage subscription. After returning, Billing refetches subscription and limits.