Web widget
Add a Polaris assistant to your website to answer questions and guide users.
The web widget lets you add a Polaris assistant directly to your website so users can ask questions, get guidance and start simple conversations.
The widget uses a chatbot from your workspace. Before publishing it, make sure the chatbot answers correctly using current documents and real test questions.
How it works
A user opens the widget on your website and chats with the bot. Polaris answers using the information connected to the workspace and can guide the user toward support, sales, booking or the right next step.
Start with a clear scope. For example: answer frequently asked questions, explain services, help request an appointment or guide new users.
How to configure it
- Create or select a tested chatbot.
- Connect current documents.
- Define a welcome message.
- Decide what happens when the chatbot cannot answer.
- Generate the widget script.
- Test the widget on desktop and mobile before publishing.
Conceptual installation
When the chatbot is ready, Polaris can provide a script to place on your website.
<script src="https://app.polarisai.mx/widget.js" data-chatbot-id="CHATBOT_ID"></script>This example shows the general idea. Final setup can depend on the chatbot, workspace and website where the widget is published.
Recommended launch checks
- Use a short, clear welcome message.
- Test frequently asked questions and situations where information may be missing.
- Make sure the chatbot does not promise actions that are not configured yet.
- Define what should happen when a person needs to take over.
- Review real conversations during the first few days to improve answers.
Widget branding
Visible widget branding depends on the workspace plan.
| Plan | Branding |
|---|---|
| Starter | Powered by Polaris |
| Pro | AI by Polaris |
| Business | No required branding |
| Enterprise | Full white-label according to agreement |
Branding is shown discreetly inside the widget and does not change how the chatbot or installation script works.
Example configuration
| Element | Example |
|---|---|
| Chatbot | Support Bot |
| Channel | Website |
| Opening message | How can I help? |
| Fallback | Create a support task |
| Operator | Only for action requests |
What to avoid
- Publishing the widget without testing real questions.
- Using outdated documents.
- Promising booking, discounts or human support if they are not configured.
- Hiding the path to contact a person.
Polaris official support
Polaris uses this same documentation to support onboarding and help experiences across its official channels.
The same approach works for your team: clear documents, a tested chatbot and continuous review after launch.
Related modules
The Web Widget often works with Chatbots, Documents, Routing, Booking and Operator.
The widget receives the conversation, the chatbot answers, Routing decides the next step and Operator can prepare actions when the user needs more than an answer.