Grace periods
How Polaris avoids immediate interruptions when a workspace reaches a limit.
When a workspace reaches a limit, Polaris may keep the service running temporarily to avoid an immediate interruption.
That temporary margin is called a grace period. It gives your team time to review usage, upgrade the plan, free up storage or adjust settings before a capability is blocked.
When it happens
A grace period may begin when a usage metric reaches the limit included in your plan. It does not mean the entire workspace is locked.
During that time, Polaris shows clear warnings so your team understands what is happening and what to do next.
What keeps working
During a grace period, Polaris keeps access to the areas you need to resolve the situation:
- Billing and plan upgrades.
- Account settings.
- Basic workspace access.
- Usage and limit review.
- Critical functions while the margin is still available.
The workspace does not disappear, and your data is not deleted automatically.
How to resolve it
- Check which metric triggered the grace period.
- Reduce usage if possible.
- Free storage if documents are the issue.
- Upgrade the plan if this usage is now normal for the operation.
- Confirm the warning clears after the change.
What happens next
If usage remains above the limit after the grace period, Polaris may limit only the affected function.
For example, it may pause new AI responses, new uploads or some new Operator actions. The rest of the workspace remains available so your team can fix the issue.
Common cases
- Storage is full: existing documents remain available, but Polaris may block new uploads until you free up space or upgrade.
- AI messages are exhausted: the chatbot may stop generating new responses after the available margin ends.
- Operator reaches its limit: some new actions may pause, but your team keeps access to review and resolve the state.
Recommendation: if you see a grace warning, review Usage and Billing before the margin ends. In most cases, you can resolve it by reducing usage, freeing space or changing plans.
What to avoid
- Ignoring grace warnings.
- Publishing new channels while a metric is exceeded.
- Deleting documents without checking whether they are still needed.
- Assuming the entire workspace is blocked.