Usage and limits
Understand what Polaris usage means and how warnings work before a limit is reached.
Polaris measures workspace usage to help you manage consumption, capacity and team growth. Limits are not designed to surprise you with sudden lockouts: Polaris shows warnings before a capacity runs out.
The goal is to give your team time to react, reduce usage or move to a larger plan without losing control of the workspace.
Usage limits typically reset at the start of each monthly plan or subscription cycle.
What Polaris measures
The main usage metrics are:
- AI messages: AI-generated responses across your chatbots and channels.
- Operator executions: actions or automations run by Polaris Operator.
- Storage: space used by workspace documents and files.
- Members: people with access to the workspace.
- Operators: configured operators that help with processes.
- Workspaces: work areas included in your plan.
How to review it
- Open Usage or Billing.
- Check which metric is growing fastest.
- Compare current usage with the plan limit.
- If warning or critical appears, decide whether to reduce usage, clean up documents or upgrade.
- Review usage after publishing new channels or automations.
Usage states
Polaris uses simple states to show how close you are to a limit.
| State | What it means | What to expect |
|---|---|---|
| ok | Normal usage | Everything works without warnings |
| warning | You are getting close to the limit | Polaris shows a recommendation |
| critical | The limit is very close | Warnings become more visible |
| exceeded | The limit has been reached | A grace period may start |
| grace | Temporary room to react | You can reduce usage or upgrade |
| blocked | One specific capability is limited | The workspace remains accessible |
Important:warningandcriticalare not errors. They are early signals so you can act before something is blocked.
Capability-specific limits
Polaris tries to limit only the affected capability instead of locking the entire workspace.
Examples:
- If storage is full, Polaris may block new uploads, but existing documents remain available.
- If AI messages are exhausted, Polaris may block new AI responses after the grace period.
- If Operator reaches its limit, some new actions may pause until more capacity is available.
Billing, account settings and basic workspace access remain available so you can review status and resolve the limit.
Operational example
| Metric | Common signal | Recommended action |
|---|---|---|
| AI messages | More conversations than before | Review plan or active channel |
| Storage | Many new documents | Remove duplicates or upgrade |
| Operator executions | More automated actions | Review which flows are active |
| Members | Team is growing | Confirm the plan covers the team |
What to avoid
- Waiting until 100% to review usage.
- Uploading duplicate documents.
- Publishing new channels without checking limits.
- Enabling bulk automation without monitoring usage.